Last Updated: June 18, 2026
**IMPORTANT NOTICE REGARDING ARBITRATION:** WHEN YOU AGREE TO THESE TERMS, YOU ARE AGREEING, WITHOUT EXCEPTION, TO RESOLVE ANY DISPUTE BETWEEN YOU AND EXTERIORFLOW THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 16 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION.
**BY CLICKING “I ACCEPT” OR ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES.**
1. Introduction
These Terms of Service (the “Terms”) govern your access to and use of the websites, web applications, software, artificial-intelligence design tools, image-generation features, account tools, billing portal, customer support, and related services provided by ExteriorFlow (collectively, the “Services”). In these Terms, “ExteriorFlow,” “Company,” “we,” “us,” and “our” mean Tree eCommerce Group Inc., and “you” means the person or entity using the Services.
ExteriorFlow provides a cloud-based software-as-a-service platform that helps users create AI-powered exterior design visualizations, mockups, renderings, and related design concepts for residential, commercial, real estate, architecture, construction, design, and similar use cases. ExteriorFlow provides digital software access only. ExteriorFlow does not ship physical goods.
By creating an account, clicking “I accept,” purchasing a subscription, using the Services, or accessing any paid feature, you agree to these Terms, our Subscription Billing Terms, and our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility and authority
You must be at least 18 years old and capable of forming a binding contract to use the Services. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” includes that entity.
3. Accounts and account information
You may need an account to use certain features. You agree to provide accurate, complete, and current account, billing, and contact information and to keep that information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us promptly at [support@exteriorflow.com](mailto:support@exteriorflow.com) if you believe your account has been compromised or used without authorization.
Because accurate account and billing information is important for subscription management, cancellation, receipts, refunds, and support, you agree to use an email address that you control and to keep your billing email current. ExteriorFlow will provide cancellation support even if your signup email and billing email differ or contain an error, as described in the Subscription Billing Terms.
4. Subscription billing terms incorporated
Paid access to the Services is governed by the Subscription Billing Terms published at https://www.exteriorflow.com/monthly-billing-terms and incorporated into these Terms by reference. The current ExteriorFlow consumer subscription offer is a $1 trial for 3 months, followed by automatic renewal at $49 per month plus applicable taxes until cancelled. If the offer shown at checkout differs, the checkout disclosure and accepted Subscription Billing Terms control for that purchase.
ExteriorFlow uses Recurly as its subscription management and billing software provider to manage subscription records, plan status, renewals, invoices, account status, and cancellation workflows. ExteriorFlow uses Stripe and/or related payment providers to process payment card transactions. ExteriorFlow does not intentionally collect or store full payment card numbers entered through the checkout flow.
5. Payments, automatic renewals, cancellation, refunds, and returns
By purchasing a subscription or trial, you authorize ExteriorFlow and its subscription and payment providers to charge your selected payment method for the disclosed trial charge, recurring subscription charges, taxes, and other amounts disclosed at checkout and in the Subscription Billing Terms.
You may cancel your subscription at any time through the ExteriorFlow billing portal inside the app, through an account-management or cancellation link provided in subscription emails or receipts, or by emailing support@exteriorflow.com. You do not need to call us to cancel. You do not need to provide a physical address to cancel. You do not need to cancel a fixed number of days before renewal to stop future billing, although cancellation must be submitted before a charge has already been processed to avoid that charge.
Cancellation stops future recurring billing for the cancelled subscription. If you cancel during the trial period before the first monthly renewal charge is processed, you will not be charged the $49 monthly subscription fee. If you cancel during a paid monthly billing period, access may continue until the end of the current paid period unless the cancellation flow or support confirmation states otherwise.
ExteriorFlow provides digital software access and does not ship physical goods. There are no physical returns. Trial charges and subscription charges are generally non-refundable after access has been provided, except where required by law or where ExteriorFlow determines that a refund is appropriate, including duplicate charges, billing errors, unauthorized charges, service-access issues, or charges that occurred after a customer attempted to cancel but the cancellation was not processed because of a technical or support issue.
6. Service access and changes
We may modify, improve, suspend, discontinue, or restrict access to all or part of the Services at any time, subject to applicable law and any paid subscription rights described at checkout. We may impose usage limits, render limits, storage limits, file-size limits, rate limits, or other technical restrictions. We may make updates to maintain security, improve performance, comply with law, prevent abuse, or add, change, or remove features.
7. User content and generated content
“User Content” means content that you upload, submit, provide, or make available through the Services, including photos, sketches, images, prompts, design concepts, text, feedback, files, and other materials. “Generated Content” means exterior design visualizations, mockups, renderings, images, concepts, text, or other outputs generated by the Services in response to User Content or prompts.
As between you and ExteriorFlow, you retain ownership of your User Content. You grant ExteriorFlow and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, modify, display, transmit, and otherwise use your User Content and Generated Content as reasonably necessary to provide, maintain, secure, troubleshoot, support, improve, and operate the Services; process payments and subscriptions; provide customer support; investigate abuse; and comply with law.
Subject to your compliance with these Terms and payment obligations, ExteriorFlow grants you a non-exclusive, worldwide right to use Generated Content for your personal or lawful business purposes. You are responsible for determining whether Generated Content is suitable for your intended use and whether additional licenses, permissions, approvals, permits, or professional review are required.
8. AI output and professional-use disclaimer
The Services may use artificial-intelligence systems and third-party technology providers. AI-generated outputs may be inaccurate, incomplete, similar to outputs generated for others, or unsuitable for construction, engineering, architectural, code-compliance, zoning, permitting, safety, structural, or professional purposes. Generated Content is for visualization and concepting only and is not professional architectural, engineering, construction, legal, or permitting advice. You should consult qualified professionals before relying on any output for renovation, construction, permitting, property marketing, or client work.
9. Acceptable use
You agree not to use the Services to:
• violate any law, regulation, contract, intellectual property right, privacy right, publicity right, or other right;
• upload content you do not have the right to use or submit;
• mislead others about the nature, source, authenticity, safety, or professional status of Generated Content;
• create, upload, or distribute malware, spyware, harmful code, scams, phishing, spam, deceptive content, or illegal content;
• interfere with, disrupt, overload, crawl, scrape, reverse engineer, bypass, or attempt unauthorized access to the Services or related systems;
• use the Services to identify or extract underlying models, weights, algorithms, source code, or non-public system information;
• upload sensitive personal information, protected health information, government identification documents, financial account credentials, or children’s information unless explicitly requested and permitted by ExteriorFlow;
• resell, sublicense, or provide access to the Services except as expressly permitted in writing by ExteriorFlow.
10. Third-party services
The Services may depend on third-party providers, including Recurly for subscription management, Stripe and/or related providers for payment processing, hosting and infrastructure providers, analytics providers, support providers, security providers, AI technology providers, communication providers, and other operational vendors. Your use of third-party services may be subject to their terms and privacy notices. ExteriorFlow is not responsible for third-party services except as required by law.
11. Intellectual property
ExteriorFlow and its licensors own all rights, title, and interest in and to the Services, including software, interfaces, workflows, site design, technology, trademarks, logos, templates, documentation, and other materials, excluding your User Content. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works of the Services except as expressly allowed by these Terms or applicable law.
12. Feedback
If you provide suggestions, ideas, comments, or feedback about the Services, you grant ExteriorFlow a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or compensation.
13. Customer support
Customer support is available by email at support@exteriorflow.com. Support can assist with account access, billing questions, subscription cancellation, refund requests, technical issues, and disputes. ExteriorFlow will use available account, invoice, Recurly, Stripe, subscription, and transaction records to locate subscriptions when a customer cannot access an account or when the signup email differs from the billing email.
14. Suspension and termination
You may stop using the Services at any time and may cancel your subscription as described in the Subscription Billing Terms. We may suspend or terminate access to the Services if you violate these Terms, create risk or possible legal exposure for ExteriorFlow, fail to pay amounts due, misuse the Services, or if we are required to do so by law. Termination does not relieve you of amounts that were lawfully charged before cancellation or termination, except where a refund is required by law or granted under our refund policy.
15. Disclaimers
To the maximum extent permitted by law, the Services and Generated Content are provided “as is” and “as available.” ExteriorFlow disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation, and error-free operation. We do not guarantee that Generated Content will be accurate, unique, suitable for your intended use, compliant with codes or regulations, or free of third-party rights.
16. Dispute resolution
To the maximum extent permitted by applicable law, you and ExteriorFlow agree that any dispute, claim, controversy, or cause of action arising out of or relating to these Terms, the Services, your account, billing, cancellation, refunds, Generated Content, User Content, communications with ExteriorFlow, or your relationship with ExteriorFlow will be resolved by binding, individual arbitration rather than in court.
You and ExteriorFlow each waive the right to a trial by judge or jury. You and ExteriorFlow also agree that disputes will be resolved only on an individual basis and not as a plaintiff, claimant, or class member in any class, collective, consolidated, representative, or private attorney general action or proceeding.
The arbitration will be conducted in English, unless otherwise required by applicable law. The seat and legal place of arbitration will be New Brunswick, Canada, unless applicable law requires another location. The arbitration will be administered by an arbitration provider agreed by the parties or, if the parties cannot agree, by an arbitrator appointed by a court of competent jurisdiction.
Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief in court where necessary to protect intellectual property, confidential information, account security, payment systems, or the integrity of the Services. Nothing in this Section limits any non-waivable consumer rights that may apply under applicable law.
Before starting arbitration, the party seeking relief must first send a written notice of dispute to the other party describing the claim and requested relief. Notices to ExteriorFlow must be sent to support@exteriorflow.com and to the business address listed in the Contact section below. The parties will attempt in good faith to resolve the dispute informally for at least 30 days after notice is received before arbitration is filed.
17. Limitation of liability
To the maximum extent permitted by law, ExteriorFlow, its affiliates, officers, directors, employees, agents, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages arising out of or related to the Services, Generated Content, these Terms, or your use or inability to use the Services. To the maximum extent permitted by law, ExteriorFlow’s total liability for all claims arising out of or related to the Services or these Terms will not exceed the greater of (a) the amount you paid to ExteriorFlow for the Services during the three months before the event giving rise to the claim, or (b) $100. Some jurisdictions do not allow certain limitations, so these limitations apply only to the extent permitted by law.
18. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless ExteriorFlow and its affiliates, officers, directors, employees, agents, service providers, and licensors from and against claims, losses, liabilities, damages, expenses, and costs, including reasonable attorneys’ fees, arising from or related to your User Content, your use of the Services, your Generated Content use, your violation of these Terms, your violation of law, or your infringement or misappropriation of any third-party right.
19. Governing law and forum
These Terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Unless otherwise required by applicable law or the arbitration agreement above, the exclusive forum for disputes not resolved informally or through arbitration will be the courts located in New Brunswick, Canada, and each party consents to personal jurisdiction and venue there.
20. Changes to these Terms
We may update these Terms from time to time. If changes are material, we will provide notice as required by law. Continued use of the Services after updated Terms become effective means you accept the updated Terms. Changes to subscription price, renewal cadence, or material automatic-renewal terms will be handled as described in the Subscription Billing Terms and applicable law.
21. Contact
ExteriorFlow is operated by Tree eCommerce Group Inc., a company with operations in Canada.
Company: Tree eCommerce Group Inc.
Business Address: 2967 Dundas St. W, #1583, Toronto, ON, Canada, M6P 1Z2
Country: Canada
Support Email: support@exteriorflow.com